1. Who We Are
Helicopter Tour Barcelona ("we", "us", "our") operates scenic and private helicopter flights over Barcelona and Montserrat.
Flights booked through this website are operated by us in accordance with applicable Spanish aviation regulations. Our pilots, aircraft and ground crew are responsible for planning, confirming and carrying out every flight booked through this website.
Flights depart from Moll Adossat Heliport, Barcelona, located at Moll Adossat, S/N, Sants-Montjuïc, 08039 Barcelona, Spain.
2. Bookings and Confirmation
Submitting a booking request through our website, WhatsApp, telephone or another communication channel does not guarantee a flight until the booking has been confirmed.
Your exact flight time may be communicated or reconfirmed approximately 24 hours before the flight.
Requested times are indicative and remain subject to aircraft availability, weather conditions, operational requirements, airspace restrictions and flight planning.
Private charter requests are subject to availability and may require individual confirmation of the itinerary, aircraft, passenger capacity and final price.
3. Payments
All prices displayed on the website are shown in euros unless otherwise stated.
The applicable price will be confirmed before payment or final confirmation of the booking.
Payment methods may vary depending on the tour or private charter. Certain bookings may require full payment or a deposit in advance.
A booking is considered confirmed only once the required payment and booking confirmation have been completed.
4. Cancellations, Rescheduling and Refunds
Changes or cancellations requested by the customer must be communicated as early as possible.
Where permitted, changes and cancellations must normally be requested at least 24 hours before the confirmed flight time.
Once the final flight time has been officially communicated, changes or cancellations may no longer be accepted.
Failure to arrive for the confirmed flight may be treated as a no-show and may result in the loss of 100% of the amount paid.
Flights may be delayed, rescheduled or cancelled because of adverse weather, low visibility, strong winds, airspace restrictions, airport restrictions, technical issues or other circumstances affecting flight safety or operations.
If we cancel a flight for operational or safety reasons, the customer will normally be offered an alternative available date or a refund of the amount paid for the affected flight.
Additional expenses such as accommodation, transport, missed connections or other indirect costs are not covered.
Please see our Cancellation Policy for further details.
5. Passenger Requirements
Passengers must provide accurate information requested for the safe operation of the flight, including their actual body weight.
Passenger seating and aircraft selection are determined according to aircraft capacity, weight and balance requirements and operational safety.
For Robinson R44 or similar aircraft, passengers weighing more than 110 kg may be required to reserve and pay for an additional seat. Passengers above the aircraft's certified seat limit may not be permitted to fly.
Different aircraft may have different passenger and weight limits.
Passengers must carry a valid passport or national identity document when required for check-in.
Passengers who provide incorrect information, fail to meet safety requirements or do not follow crew instructions may be refused boarding without entitlement to a refund.
6. Weather, Safety and Force Majeure
All flights are subject to suitable weather, aircraft availability, airspace permissions and operational conditions.
Our pilot in command has final authority over whether a flight can safely operate.
Flights may be delayed, changed or cancelled because of circumstances including weather, air traffic control restrictions, technical issues, airport restrictions, security requirements or other events outside our reasonable control.
Passengers must follow all instructions provided by pilots and ground staff.
Loose articles or equipment that may create a safety risk may not be permitted during the flight. Electronic devices may be required to remain in airplane mode.
Passengers who are under the influence of alcohol or drugs, behave inappropriately or create a safety risk may be refused boarding without a refund.
7. Website Use and Intellectual Property
The text, images, graphics, logos, design and other content displayed on this website are owned by Helicopter Tour Barcelona or used with permission from their respective owners.
Website content may not be copied, reproduced, distributed, modified or used commercially without prior written permission.
You may browse, share or link to pages on this website for lawful personal and non-commercial purposes.
You must not use this website to submit fraudulent bookings, unlawful enquiries or information that you know to be false or misleading.
8. Limitation of Liability
All helicopter flights are operated in accordance with applicable aviation laws, safety requirements and mandatory insurance obligations.
Flight schedules, routes and departure times may be affected by weather conditions, airspace restrictions, technical requirements, operational circumstances or other factors outside our reasonable control.
To the extent permitted by law, we are not liable for indirect or consequential losses resulting from delays, rescheduling, cancellations or operational changes, including missed travel connections, accommodation costs, transportation expenses or other external costs.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under Spanish or European Union law.
9. Governing Law and Jurisdiction
These Terms are governed by the laws of Spain.
Any dispute arising from the use of this website or a booking made through it will be handled in accordance with applicable Spanish and European Union law.
Where legally permitted, disputes will be subject to the courts and tribunals of Barcelona, Spain, without prejudice to any mandatory consumer rights available in the customer's country of residence.
10. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, booking procedures, operational requirements or applicable laws and regulations.
The most recent version will always be published on this page together with its latest update date.
We recommend reviewing these Terms before completing a new booking.
11. Contact Us
If you have any questions about these Terms of Service, a booking or a flight, please contact us through our website contact form, WhatsApp or the email address listed on our Contact page.